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Mobile Solutions for Retailers | Wireless Data Collection, Printing & More

Point-of-Sale

With handheld scanners and wireless printing, including receipt and application printouts, you can streamline transactions at any point in the store. Enable line-busting, implement customer loyalty programs, eliminate waiting and improve customer satisfaction!
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Front of Store

Integrated in-store solutions, including mobile scanners, label printers and interactive kiosks, meet your full range of sales floor demands. Get access to inventory without leaving the store floor. Enjoy faster, automated response to both employee and customer needs!
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Back of Store

Improve inventory management, reduce shrinkage and increase the speed from shipping to shelf. With rugged, extended-battery handhelds and integrated software applications, your backroom can streamline its workload and improve your bottom line.
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Warehouse/Distribution

Ruggedized mobile computers make the exchange from warehouse/distribution center to the store a seamless operation. You can increase fleet productivity, improve delivery times and optimize inventory levels.
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Posts Tagged ‘retail’

RFID Delivers Real Results for Retailers

Wednesday, May 5th, 2010

All of us have experienced frustration when we cannot find an item we are looking for at our favorite store. Not only does the store lose the sale, we the consumer lose faith in the store. This stock-out scenario plays out daily, costing retailers millions in lost revenue and missed opportunities for building customer loyalty. This is why best-in-class apparel, footwear, and accessories retailers are turning to item-level RFID tagging to:
• Streamline promotional tracking
• Improve inventory accuracy
• Ensure on-shelf availability
• Prevent theft
• Lift sales

Until recently, most RFID uses focused on pallet and case-level tracking. Instead, item-level tagging reaches all the way to the consumer. Today, major retailers are rolling out item-level RFID systems across the nation at an accelerating rate. In fact, retailers implementing tracing technologies know that they can boost inventory accuracy from 65-98 percent, which leads to more sales. Some retailers are realizing 99.9 percent inventory accuracy, a 50 percent reduction of in-store labor requirements, and a 15 percent lift in sales.

Here’s how it works. As the retailer receives products, an RFID reader automatically scans each item in the packing material, updates the retailer’s computer system, which then verifies product type and quantity. Employees stock the items in the appropriate locations. Scanners in the store track the item’s purchase, or if the item leaves the store without the shopper paying for it. Real-time tracking reveals if shoppers or employees misplace items in the store. This enhanced visibility allows the retailer to reduce stock-outs, boost the shopping experience, and increase sales. In addition, RFID-based electronic article surveillance (EAS) tagging can provide the retailer loss-prevention intelligence regarding what item left the store, and when the theft took place.

Not only does item-level RFID enable precise inventory management, store execution is better, and customers can shop and find the product they want faster and easier. Plus, implementing traceability technologies can also improve overall supply chain efficiency by delivering better inventory control, faster processing, and faster turn rate on items that have seasonal- or style-dependent windows. Most important, RFID solutions scale easily as the retailer’s needs evolve. No doubt, precise inventory management offers a great way for a retailer to differentiate and authenticate their brand.

To print and encode small, short-pitched smart labels for item-level applications, retailers can rely on the RZ400™ printer/encoder from Zebra Technologies. It provides high-speed print throughput, and rugged reliability to enhance productivity in tough environments.

To print and encode labels where and when needed for enhanced data and asset-tracking accuracy and improved workforce efficiency, Zebra’s mobile RP4T™ is recommended. The RP4T is the world’s first mobile thermal transfer printer with RFID printing/encoding capability.

To lean more visit www.zebra.com.

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Retailers rate highest when their digital and physical experiences map

Tuesday, March 30th, 2010

Provided by Chris Rezendes of VDC Research

Last week, Paul Carr wrote on TechCrunch about Amazon’s botched release of Michael Lewis’ latest book — The Big Short:  Inside the Doomsday Machine.

Carr pointed out that the book had 64 one-star reviews, more than the total of 2,  3, 4, or 5 star reviews combined.  Might lead shoppers to the conclusion that the book was trash. 

But Carr looked a little deeper and found that most of the one-star reviews were in fact complaints about the book not being released for Kindle.  The reviews of the book were really reviews of the Amazon launch process. 

Which provides us with a great case in point about the need for retailers to map their customers’ virtual and physical experiences — or suffer the gap.  During the past few months, we have been writing about requirements for success for next-gen retailers in the post-recession consumer economy.  Mapping customers’ virtual and physical experiences — and vice versa, was one of our top five themes. 

We developed these ideas from polling retailers.  We have been sharing our findings with friends at various events, and in some detail with our clients.  Our clients are retail technology solution providers. 

Their clients are the retailers.  Some of whom show up on BusinessWeek’s list of the Customer Service Champs from their March 1, 2010 issue. 

We did a quick dive into some of the entries on the list.  We were looking for evidence linking companies on this list with strategies, and IT investments, that supported our assertion that mapping virtual and physical worlds is a key to success in this environment. 

Here is what we found in a quick and dirty investigation:  At least 5 of the top 10 ranked companies on the list rolled out solutions and/or programs that integrated customers’ physical and digital experiences in 2009. 

If you and your teams are developing, marketing, selling, installing and/or supporting traditional or next-gen retail solutions inside your, or your partners’ b-to-c enterprises, you might consider making sure that your investments support the need to balance and integrate customers’ digital and physical experiences.

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Retail Revolution. Not If or When or How. But: With Who? – Provided by Chris Rezendes at VDC Research

Friday, February 12th, 2010

Retail is changing. We all know it. It is changing right now. In just about every conceivable way.

Well, not exactly. Retail is changing only as much as the visions, tools and budgets of retailers and their solution providers enable it.

The retail supply chain has billions to invest. So where are the purchase orders? They are spending, but slowly and in smaller projects. This is largely, but not entirely true.

Retailers, and their supply chain partners are investing billions — each month — with solution providers, software vendors, systems integrators and consultants that have moved past the if, when, why discussions of the retail revolution.

They are investing in solutions – with those solution providers – that have the sharpest understanding of the current, hyper-flux state of retail. They are investing with companies that understand not only the retail need for cost management, but also customer retention and agility.

They are investing with companies that can help them maintain, or enhance their balance.

Retailers can ill afford trade-offs in their operations. What they must be able to find and fund are tools that support the aggressive pursuit of balance in those strategies and tactics that influence customer experience.
- Inventory management/cost reduction OR out of stock mitigation?
- Enhanced digital OR on-site experience?
- Bolder promotions OR more authentic customer experiences?
- Value-based position OR premium branding?
- Enhanced training in customer management OR merchandising?

Without this balance, retailers and their partners will not be able to manage costs without shedding customers – they will not be able to add customers without absorbing margin-eating costs. Are you with us?

It may sound as if we are suggesting that in order to grow and profit, the retail supply chain needs to do everything, and do it perfectly. Not exactly. What we are saying is that the traditional trade-offs that are so deeply ingrained in IT and operations management analysis of technical and tasking options needs to be challenged by the IT and operations managers – and their technology suppliers.

For it is being challenged with just about every single customer interaction in the new retail.

During the next couple of weeks, we will be sharing snapshots of the work that we have been doing with some of the leading suppliers of retail supply chain solutions. Our goal is to help you frame your view on this, your position in this, your approach to this.

Come back again next week when we dive a little deeper into one of these issues.

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